1. Introduction
Thank you for choosing Orbivon (“Company,” “we,” “us,” or “our”). We strive to provide a documentation writing application (“Service”). This Policy outlines our guidelines regarding refunds for any fees paid for the Service.
By using or purchasing our Service, you agree to be bound by the terms of this Policy. If you do not agree with the terms set forth herein, please do not make a purchase or continue using the Service.
2. Eligibility for Refunds
2.1 Subscription-Based Services
- Free Trial (if applicable): We may offer a free trial period. If you cancel during the trial period, you will not be charged. Once the trial period ends and you are billed, refunds follow the guidelines specified below.
- Monthly Subscriptions: We generally do not offer refunds for monthly subscription fees once the payment has been processed.
- Annual Subscriptions: Annual subscription fees may be partially refundable if you meet the criteria specified in Section 3 below.
2.2 One-Time Purchases (if applicable)
Any one-time purchases (e.g., additional add-ons, premium features) are typically non-refundable unless otherwise stated in your specific agreement with us.
3. Conditions for Refund
Refunds may be issued under the following limited circumstances:
- Service Not As Described: If the Service provided is materially different from what was advertised or promised, you may be eligible for a refund, subject to our verification process.
- Technical Issues: In rare cases where critical technical issues persist that make the Service unusable, and we are unable to resolve such issues within a reasonable time, you may request a refund.
- Billing Errors: If you were incorrectly charged due to a billing error (e.g., double charge), we will promptly issue a refund.
4. How to Request a Refund
To request a refund, please follow these steps:
- Contact Customer Support: Send an email to [[email protected]] or use the support form on our website. Include your account details, payment information, and the reason for requesting a refund.
- Verification and Review: We may require additional information to process your request. Once we have all the necessary details, we will review your request and decide, at our sole discretion, if it meets the criteria for a refund.
- Processing Time: If approved, refunds will typically be processed within 30 business days. Refunds will be credited to the original payment method used, unless otherwise stated.
5. Non-Refundable Circumstances
Refunds will not be provided in situations where:
- User-Initiated Cancellation: Canceling a subscription mid-term does not entitle you to a refund of any fees already paid.
- Violation of Terms: If your account is suspended or terminated due to a violation of our Terms and Conditions, you are not eligible for a refund.
- Change of Mind: We do not offer refunds simply because you have changed your mind or decided the Service no longer meets your requirements.
6. Dispute Resolution
If you dispute a payment or believe you are entitled to a refund and we have denied your request, you may choose to pursue a resolution through the dispute resolution process outlined in our Terms and Conditions.
7. Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective upon posting of the updated Policy. Your continued use of the Service after any modifications indicates your acceptance of the new Policy.
8. Contact Us
If you have any questions or concerns regarding our Refund Policy, please contact us:
Orbivon,
Lasan (Founder),
[email protected]